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Terms and ConditionsUp one level

Any returns on damaged goods and shortages, should be notified within two working days. There are no returns on 'special orders'. For other orders, returns will be fully credited, as long as they are available for collection with the original packaging.

Warranty & Liability

The Company will not be liable for any damaged goods or injuries resulting from use of any products. The Company does not provide warranties on any merchandise. Any warranty or promises made by the manufacturers are solely their liability.

In no event shall the Company be liable for any special, incidental, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.

You will only own the goods once we have received payment in full.

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not affect any other statutory rights that you may have.

The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England, Scotland and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us. Contact details are available on this web site.

Pricing Policy, Shipping and Handling

The price for the goods will be as stipulated at the time when you place your order. In the rare case that there is a pricing mistake we reserve the right to cancel or refuse orders for items offered at an incorrect price.

We believe that all prices are correct at time of publishing E & OE. (Errors & Omissions Excepted) VAT is charged at 20% on all goods and services including any delivery charges supplied in the UK. All prices are in Pounds Sterling All goods remain the property of the seller until full payment is received.

Carriage charges apply on orders of less than 35 exclusive of VAT For shipment outside the UK, additional charges apply. Please contact us for a quotation.

Prices are subject to change without notice. Specifications are subject to change without notice. Any errors on the online invoice will be corrected in the final invoice and you will be notified of the changes.

Goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. That the goods are listed as in stock or available at the time of your order is no guarantee that the product is available to buy and is only a guide to the stock status of the product.

These terms and conditions are subject to change at any time without prior notice to you.

Privacy Policy

We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purpose of the Data Protection Act 1998 (the Act), the data controller is the company specified in the Contact Us section of this site pgInfoPages.cfm?mode=5

Information we may collect from you

We may collect and process the following data about you:

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use our site, you agree to our use of cookies.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please either email us or click on the unsubscribe link, which is displayed at the end of e-mail correspondence.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by clicking on the unsubscribe link, which is displayed at the end of e-mail correspondence. You can also exercise the right at any time by contacting us

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Glen Office Supplies Limited
Unit 3, Faverdale Industrial Estate
Darlington
DL3 0PP
England

Registered in England number: 5388654
VAT number: 284 9596 91

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